Many issues can arise during any migration. The goal of this guide is to have a continually expanding thread of known issues and fixes for issues that arise during a new Microsoft Teams deployment, or a migration from Skype for Business Server. Feel free to comment any issues that you may have and I will post any attempts I have to fix those issues.
Issues & fixes included in this KB :
- Issue 1 – No Dial Pad in the Teams Client
- More Coming Soon!
Issue 1 – No Dial Pad in the Teams Client for Direct Routing Users
This is by far the most common issue that I and many others run into. You get done either setting up a new customer with or migrating a customer to Teams with Direct Routing and when a user signs in, they have no dial pad in the Teams Client. This is one of those very frustrating issues and is one of the downfalls of Microsoft Teams. Microsoft’s own support staff have a 48 hour SLA on this to just show how many provisioning issues they receive. The weird thing is that this only affects the desktop clients and not mobile/Teams Phones. Those devices can make and receive calls while the desktop client cannot.